Introduction
This Privacy Policy describes how Hyperia handles information collected through its website, contact forms, quote requests, support channels and other digital interactions. It applies to visitors, clients, prospective clients, partners and organisations that interact with Hyperia through its digital platforms.
By using this website or submitting information through our channels, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Hyperia may collect information that you provide directly and limited technical information generated when you use this website.
- Full name and contact details
- Company or organisation name
- Service of interest and enquiry details
- Quotation, consultation or support request information
- Technical information such as IP address, browser, device type and website usage data
How We Use Information
Information collected through the Hyperia website and service channels may be used to respond effectively and operate our digital services.
- Respond to enquiries and prepare proposals
- Provide customer and technical support
- Understand service needs and improve the website experience
- Communicate about relevant Hyperia services
- Maintain website and service-channel security
- Manage NOC-related communication
Website Forms and Enquiries
Information submitted through contact, quote, support and newsletter forms may be used to contact you about service enquiries, quotations, consultations or support needs. Hyperia uses submitted information only for purposes relevant to the interaction or as otherwise permitted by law.
Technical Support Information
When users contact Hyperia for technical support, relevant technical information may be collected to diagnose issues and respond to service requests. This may include network configuration details, device information and support context voluntarily shared by the user.
Data Sharing
Information may be shared where necessary with authorised Hyperia staff, managed service providers, technology partners, or legal and regulatory authorities when required by applicable law. Any sharing is subject to appropriate confidentiality and data-protection obligations.
Data Security
Hyperia takes reasonable technical, administrative and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. These controls are reviewed in line with enterprise data-security practices.
No system is entirely immune to risk, and users are encouraged to take appropriate steps to protect their own information.
Data Retention
Information may be retained only as long as necessary to fulfil the purpose for which it was collected, support business records, comply with legal obligations or manage ongoing customer relationships. When it is no longer required, it is securely deleted or anonymised.
Third-Party Services
This website may link to third-party platforms, tools, technology partners or external services. Hyperia is not responsible for the privacy practices, content or data handling of third-party websites. Users should review the privacy policies of those platforms.
User Rights
Subject to applicable legal and business requirements, users may request access to personal information held about them, correction of inaccurate data or deletion of their information. Hyperia will respond to reasonable requests in a timely manner.
Children's Privacy
Hyperia's website and services are intended for business, institutional, corporate and general professional use. They are not specifically directed at children, and Hyperia does not knowingly collect personal information from minors. Information received inadvertently will be promptly deleted.
Policy Updates
Hyperia may update this Privacy Policy to reflect changes in practices, services, technology or applicable laws. Changes will be reflected in the last-updated date on this page. Continued use of the website after an update constitutes acceptance of the revised policy.
Contact Information
For privacy-related enquiries, data-access requests or general questions about this Privacy Policy, contact Hyperia through the following channels.
- Email: info@hyperia.com
- Phone: +234 (0)907 900 0095 / 6
- NOC: noc@hyperia.com
- Office: 27 Saka Tinubu Street, Victoria Island, Lagos